We're With You Every Step of the Way
From implementation to ongoing support, we ensure your success with CDC Connect. Because we understand CDC operations.
COMPREHENSIVE SUPPORT
Complete Support Ecosystem
Onboarding & Setup
We guide you through every step of setting up CDC Connect for your centre.
- Initial system setup and configuration
- Data migration from existing systems
- Custom workflow setup for your centre
- Staff account creation and role assignment
- Go-live support and monitoring
Training & Education
Comprehensive training ensures your team uses CDC Connect effectively from day one.
- Role-specific training sessions
- Video tutorials and documentation
- Live Q&A sessions with our experts
- Training for new staff members
- Best practices and workflow optimization
Helpdesk & Technical Support
Our dedicated support team is always ready to help resolve any issues quickly.
- Email and phone support
- Priority ticketing system
- Average response time: Under 2 hours
- Remote troubleshooting assistance
- Regular system health checks
Continuous Improvement
We listen to your feedback and continuously improve the platform.
- Regular feature updates
- Quarterly review sessions
- Custom feature requests
- User feedback incorporation
- Performance optimization
Support You Can Count On
Average Response Time
Customer Satisfaction
Weeks to Go Live
FREQUENTLY ASKED QUESTIONS
Got Questions? We Have Answers
How long does implementation take?
Most centres are fully operational within 1-2 weeks. We provide dedicated onboarding support to ensure a smooth transition.
Do you provide data migration services?
Yes! We help migrate your existing patient records, appointment history, and other critical data from your current system.
What kind of training do you provide?
We offer role-based training for owners, managers, therapists, and admin staff. Training includes live sessions, video tutorials, and documentation.
Is technical support included in all plans?
Yes, all plans include technical support. Higher-tier plans get priority support with faster response times.
Can you customize the platform for our specific needs?
Absolutely! We work with you to configure workflows, reports, and features that match your centre's unique requirements.
What happens if we face issues after launch?
Our support team is available via email, phone, and ticketing system. We monitor system health and proactively address any issues.
Still Have Questions?
Our team is here to help. Schedule a call or send us your questions, and we'll get back to you promptly.